Contact Us

Limits of the contact form

Whenever you use the contact form, the exchange stays between your browser and the team behind this site. That is the only channel it serves. Financial details, passwords and document scans have no place in that exchange, because the form is not built to protect them the way a dedicated payment or identity system would. Sending those through it puts the information at unnecessary risk. Use it for questions about the site, its content or its corrections, and nothing more sensitive than that.

In practice, this means a message about a bonus dispute, a technical glitch or a factual error is appropriate. Anything involving banking credentials, account access or uploaded identification belongs in the hands of the operator itself, through its own verified channels. The same rule applies again: never include a password, a card number or a scan of a document in any message sent here.

Support in your language

The team reads and replies in English, and that is the language to use when writing through the form. A message in another language will still be read, but the response will come back in English, so staying with English from the start avoids a back-and-forth that delays the answer. Keep the message clear and specific, and the turnaround will be as quick as the volume of incoming mail allows.

Where to turn for gambling help

If you are having difficulty with gambling, the contact form is not the right place. This site does not run the casino, and its team cannot intervene in your account, your play or your losses. That responsibility sits with the operator of Comeon, along with the tools it provides for self-exclusion, deposit limits and timeouts. Those options are the ones to exercise directly, and they can be reached through the casino's own help and account sections.

For personal support, independent help organisations exist in Canada and in your province, and they operate outside the casino entirely. They offer confidential counselling and practical guidance, and they can be found through a quick search of local resources. If gambling is causing stress, debt or strain on relationships, that is the route to take before anything else. The form on this page cannot help with that, and no message sent here should ever be used as a substitute for professional support.

Keep the form for site-related questions, protect your personal and financial information, and know that gambling help sits elsewhere, ready when you need it.